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FAQs

GENERAL

We are continuing to deliver orders reliably and safely during the coronavirus outbreak and in line with social distancing advice. The health of both our customers and team remains our highest priority at this time. As a result, orders are currently taking longer than usual to despatch.

Delivery companies continue to follow procedures for safe handling of mail and parcels.

Covid-19 has caused problems with manufacture and shipping worldwide and we apologise in advance for any stock delays.

Thank you for your continued patience and support.

Umarer is located in Palencia City, Spain. We operate as an online store only.

We currently have warehouse/shipping facilities in Australia, Canada, Europe, United States & China. We try our best to ship from the warehouse closest to you. In the event we are unable to do so due to limited stock we ship from our main warehouse in China.

Note that your products will be, at times, shipped separately. This is more relevant to those ordering multiple products. The main reasoning behind this is that we source our products from different suppliers.

My Order

Umarer has plenty of great products to order on our website! You can search by keyword or style number from the homepage, or browse through our product categories listed on the top of the site. Once you have chosen the product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Bag” button.

At this point, you can either continue shopping or click “Checkout” to proceed with the checkout process. At any time during your shopping experience, you can view your shopping bag by clicking the link in the top right corner. Once you are ready to checkout and have proceeded to the shopping bag, you will need to choose the shipping country.

When you’re ready, you can proceed to checkout or complete the process with PayPal. During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. 

Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase. Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.

All orders are non-modifiable and non-cancellable. After your purchase. you will have to wait to receive the product and then make the return. Contact us at support@umarer.com for returning an eligibly product.

All orders are non-modifiable and non-cancellable. After your purchase. you will have to wait to receive the product and then make the return. Contact us at support@umarer.com for returning an eligibly product.

Yes, we make major discounts for large orders. Please contact us and we will respond as soon as we can.

It is very likely that one of the products you have selected is not available currently, so we have to issue you a partial refund.

Your order may have been canceled for various reasons. Most common reasons are: Our anti-fraud system has detected your purchase as very suspicious and you have not responded to the request to verify your identity. Another reason may be that we can not process the item(s) you ordered.

Sizing

All products are in Standard US/EU Sizing and have size charts available. Please use these charts to determine your best fit.

For your reference:

1 inch is the equivalent to 2.54 cm.

Please allow for 1-3cm error as most items are measured by hand.

If you have any questions about sizing feel free to contact us through email.

We always recommend sizing up to those who want a looser feel and maintaining your normal size for those who want the slimmer look.

If you are ever unsure, please contact us for recommendations via email. Please let us know your height and weight if you would like a size recommendation.

At times you will receive the Asian size equivalent.

In some instances, our suppliers use US/EU size so you will receive the size label for the size you chose and in other instances you will receive the Asian counterpart. 

Always refer to the size charts or ask us for help if you are not sure what size to order.

SHIPPING

We ship most countries worldwide.

Orders may take up to 72 business hours to process and will ship out within 3-4 business days of ordering.

Our standard International Shipping (Tracked + Insured Shipping) takes on average 14-20 business days for most orders.

However, in exceptional caseswe are experiencing a slight delay in order processing and deliveries may take at most 4-6 weeks.

Once your order is processed, you should receive an email with your tracking number in the next 72 hours. In some cases, it may take longer.

The tracking number is not updated in real time and can take several business days to update its status.

Some delivery services require up to 7 business days for your tracking number to resolve.

Should it not resolve by then, please contact us via email with your order number and we will investigate this issue.

You can track your order here http://parcelsapp.com/en/tracking/

Many times the shipping company leaves the package in the local post office. We advise that you call the office with your tracking number and provide your name and address to verify if it's there.

If you chose Insured + Tracked Shipping at checkout, your order will be handled by your local carrier. For example, in the United States, USPS will handle the packages; in the U.K., Royal Mail will handle the parcels; in Spain, Correos will handle the packages; in France, La Poste will handle the packages, and etc.

Many times the order is in the nearest post office. Please contact the local postal office and give them the following information: Tracking ID - Full Name - Address.

In 99% of cases you will not have to pay customs, however, this depends on the legislation of each country. As our shipments are mostly made on a unit basis, it is very likely that customs will not be charged.

returns

Please read our Return Policy to understand whether or not your case qualifies for a exchange/return.

Please read our Return Policy to understand whether or not your case qualifies for a return.

Please read our Return Policy to understand whether or not your case qualifies for a return and the process to follow.

Please read our Return Policy to understand whether or not your case qualifies for a return.

PAYMENTS

If your payment has been declined and then accepted, there is a large chance that your bank will retain the first charge for a few days. Unfortunately it is not something that depends on us. We recommend you to contact your Bank. If you still have any doubt, please contact us to verify the case.

In most cases, this is because we charge in EUROS and the customer has his bank account or credit card in another currency and the bank applies a different exchange rate than the one we display on our website. Please check with your Bank.

We are not allowed to refund payments using a different method than the one originally used.

Refunds can only be sent back to the original payment method used for the purchase. It's not possible to send a refund to a different payment method (e.g., another card or bank account).

If a card has been legitimately closed, you can still receive a refund. Contact your bank or card issuer to arrange the funds to be retrieved.